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TERMS AND CONDITIONS THEWOWBOW.COM

We kindly ask all customers to read our terms and conditions before using our web store. If you proceed with the order on our web store we consider you read them and are aware of our terms of our business policy and that you agree with them. The company ONETWO, Andreja Ozvatič s.p.
reserves the right to change the terms and conditions on the online store www.thewowbow.com, and also reserves the right to print mistakes.

DETAILS

Title of web store: www.thewowbow.com

Company name: ONETWO, Andreja Ozvatič s.p.

Company address: Vanča vas 19 b, 9251 Tišina

Registration number: 8422001000

Registration number into AJPES system: 316-12-01670-2019/2

VAT number: 22493115

taxpayer: NO

Transaction account open in N26: DE02 1001 1001 2621 6231 43

Email: andreja.ozvatic@gmail.com

 

TERMS AND CONDITIONS OF THE BUSINESS

The terms and conditions of the web store www.thewowbow.com are compiled in accordance with the Consumer Protection Act (ZVPot), with the recommendations of the Chamber of Commerce and Industry and international codes for e-business. The online store www.thewowbow.com is an information system designed to present and sell products to the user. It is managed by ONETWO, Andreja Ozvatič s.p., hereinafter referred to as the provider. The user is the person who uses our system, that is, the buyer in the online store. When registering in an online store, the visitor can obtain a username that is identical to the email address he himself identifies in his profile and password. The username and password of the user are clearly defined and linked to the completed data. After registration, the visitor becomes a user and acquires the right to purchase. General terms and conditions deal with the operation of the online store www.thewowbow.com and the business relationship between the provider and the buyer.

DATA OF THE SUPPLIER

The Supplier undertakes to always provide the buyer with the following information:

the company’s identity,

contact addresses,

essential characteristics of goods or services,

availability of products,

terms of delivery of the product or the performance of the service,

all prices clearly and unambiguously determined,

the method of payment and delivery,

the time validity of the offer,

the time limit within which it is still possible to withdraw from the contract and the terms for the cancellation and clarification of the complaint procedure, including all contact details of the contact person or the customer service department.

 

PRODUCT CHARACTERISTICS AND SERVICE

On the website www.thewowbow.com, supplier ONETWO, Andreja Ozvatič s.p., offers and sells hand crafted products and fashion accessories made up of wood, different types of fabric, satin strips, etc.. The fashion accessories that are offered are bowtie for neck, scrunchies – bowtie ribbons for hair and bracelets.  Supplier offers an idyll of custom-made products (suit to the needs of the customer) and seeks to adjust or approximate the customer’s wishes. A pre-invoice is sent to the customer before the product is manufactured by e-mail, indicating the final amount, payment information and payment period. For the production of custom products or Customer’s wishes an pre-payment is required according to the pro forma invoice. The supplier agrees with the buyer for the date of manufacture and delivery of the order. After the service has been completed, The original receipt is attached to the purchase upon delivery of the products.

PRICES

All prices in the WOWBOW online store are selling prices in euro (EUR) and are valid as soon as the buyer orders. We are not a taxable person, therefore VAT is not charged in accordance with Article 94 of the ZDDV-1. (Slovenian). To the final price can be added in the last step of the order a delivery cost. The sales contract between the provider and the buyer is concluded at the moment when the buyer issues the order. From that moment on all prices and other conditions are fixed and apply to both the provider and the buyer.

 

WAY OF PAYMENT

website www.thewowbow.com, the provider offers the following payment methods:

– Payment via bank transaction,

it is only valid in the case of custom made order (made according to the custom or at the customer’s request!). Before the product is manufactured, we send by e-mail an invoice indicating the final amount and payment information. To proceed with the order, a pre-payment is required. The payment deadline is indicated on the pro forma invoice. The supplier agrees with the buyer for the date of manufacture and delivery of the order.

– Payment at delivery

After choosing the “cash on delivery” option and placing the order, the customer will receive a receipt of the order to his e-mail, followed by a delivery within the agreed time. Customer pay the purchase price for the order to the delivery service in cash. If the customer is not present at the time of the acceptance of the package, the delivery service will leave a ticket of the received package.

–  Direct payment

Payment via PayPal online system, which enables secure credit card payment (Mastercard, Visa, Maestro and American Express). You do not need to create your PayPal account for a customer to use credit cards. PayPal is considered one of the most secure payment systems in the world.

Purchase security

The supplier uses appropriate technological and organisational resources to protect the transmission and storage of personal data and payments. The provider for this purpose uses the SSL certificate issued by the authorised organisation. Credit card authorisations are executed in real time with immediate checking of data at banks. Card information is not stored on the provider’s server.

Delivery of goods

All items in the WOWBOW online store will be shipped within 2-3 working days from when the payment via Paypal was made. Delivery time is 4-12 working days Europe and other countries in the World 8-16 working days.

Orders

The buyer is responsible for the information given in the process of completing the order. The supplier is not liable for possible delivery errors due to the wrong address. After completed order, the buyer receives a contract by e-mail. The contract is stored electronically on the server and accessible to the customer at any time in its user profile.

Discount codes

The discount code or promotional code offers various benefits when buying online at www.thewowbow.com. You can find the active code on the cover page of the advertisement or in the email www.thewowbow.com of the online shop or other social media. Any discount code is always time-limited and must be used within a limited time frame, otherwise it is invalid.

Discount codes can NOT be add up unless it is written stated and do NOT apply to the products in the action.

Purchase procedure

Technical steps leading to the conclusion of a sales contract. During the purchase process, the following technical steps are available to the user (buyer):

  • Finding a particular product in an offer of products in the online store;
  • selecting a product to purchase;
  • an overview of the quantity of the selected product for purchase in the shopping cart;
  • deleting a product for purchase in a shopping cart;
  • Review the price of the selected product in the selected quantity, including the calculated tax, if it is charged;
  • choice of payment method
  • review of the order confirmation and award of the contract, and thus the conclusion of the purchase

Technological means that enable identification and correction of errors prior to the award of the contract.

Prior to the award of the order, the user (customer) is enabled through the graphic user interface with immediate effect, easily:

  • sees and inspect what products he selected and added to the shopping cart;
  • sees and review the price of each product and the total price of the entire selected quantity of each product;
  • changes the selected quantity of each product and calculates the new price of the quantity so changed;
  • Removes selected products that you do not want to buy from your shopping cart and
  • Before confirming the order, the user (the buyer) is enabled through the graphical user interface, with immediate effect, to easily check and confirm individual changes.

After the submission of the order, the user (buyer) receives from thewowbow.com an e-mail notification that the order has been accepted. After ordering, the customer can not change the content of the order

 

Goods shipped

ONETWO, Andreja Ozvatich s.p. in the agreed deadline, the ordered products are prepared, dispatched and notified by e-mail to the customer (buyer). In the email from the previous sentence ONETWO, Andreja Ozvatič s.p. instruct the customer (buyer) also about the product return policy.

 

REFUND OF GOODS AND RIGHT TO PURCHASE OF PURCHASE

In accordance with the Consumer Protection Act, the consumer is entitled, within 14 days of receiving the goods, to communicate to the company thewowbow@gmail.com by e-mail to withdraw from the contract without having to state the reason for his decision. The only cost to the consumer in respect of cancellation is the direct cost of returning goods (postage). Goods must be returned to the tenderer no later than 14 days after the message about the intended return has been sent. The return of the goods received to the company within the period for withdrawal from the contract shall be considered a notice of withdrawal. The Bidder is not obliged to accept ransom shipments! The product returned by the consumer must be unused, undamaged, in the original packaging and in an unchanged quantity. Goods must not be worn, washed or in any way adapted to personal needs. If the goods are damaged, dirty, without the original packaging or visible traces of use (inside or outside the article), the bidder reserves the right to refuse the refund.

Upon the return of the goods, the bidder will return the purchase price with the same payment method as the consumer by the buyer (repayment via the Paypal account) no later than 14 days after receipt of the cancellation notice. The bidder is not obliged to return the costs incurred due to the shipment. A consumer may also opt for a replacement and choose another product, but must inform the tenderer thereof at the same time as the return of the goods.Custom-made products can not be returned or exchanged at the customer’s request; it is also impossible to return personalised products!

Customer Returns Form: RETURN_FORM wowbow

AN ERROR ON THE PRODUCT

Resolving a real error is solved in accordance with applicable law and in accordance with the Conditions of Purchase of Goods and Services. From the point of factual error, the customer may advertise an error on the product with the provider within two months of the detection of a material error (for defects that appear on the product after two years of acceptance, the provider no longer bears the responsibility) and, at its option, requires the correction of the error, repayment of the amount paid in proportion to the defect or replacement of the goods or repayment of the amount paid. In the error notification, the buyer must describe the error more accurately and allow the provider to inspect the product. If the error is not controversial, the company must comply with the buyer’s request as soon as possible, and no later than within eight days. If there is a dispute about the error, the company must provide the buyer with a written response within the same deadline.

According to the Consumer Protection Act (ZVPot), the error is real:

  • if the goods do not have the characteristics necessary for its normal use or for marketing;
  • if the goods do not have the characteristics necessary for the particular use for which the buyer buys it, which the seller was known or should have known to him;
  • if the goods have no qualities and distinctions which were expressly or silently agreed or prescribed;
  • if the seller has delivered goods that do not match the pattern or model, unless the sample or model was shown only for the purpose of the notice.

DATA PROTECTION

The Supplier undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004) and the Insurance Act. By entering data in the online store www.thewowbow.com, you allow ONETWO, Andreja Ozvatič, S.p. to establish, maintain and manage your personal information for an unlimited period of time in order to fulfill or enforce rights from contractual relationship and direct marketing. ONETWO company, Andreja Ozvatic, S.p. ensures the protection of personal data under the law governing the protection of personal data. At any time, you can request in writing or by telephone that within 15 days of your request, you permanently or temporarily stop using your personal information for the purpose of direct marketing.

COMMUNICATION

Advertising e-mails must be clearly and unambiguously labeled as advertising messages. The sender must be clearly visible. The customer’s intention to not receive promotional messages will be unconditionally taken into consideration.

COPYRIGHT

The online store www.thewowbow.com is owned by ONETWO, Andreja Ozvatič s.p., all rights are reserved. Content on web pages may contain material whose copyright may also be the property of third parties. Therefore, any information provided by the web site is permitted only with the written approval of the owner. We reserve the right to change the terms and conditions without prior notice.

COMPLAINTS AND DISPUTES

The provider respects the applicable consumer protection legislation. The complaint can be sent by e-mail to: thewowbow@gmail.com or by mail to: ONETWO, Andreja Ozvatič s.p., Vanča vas 19b, 9251 Tišina. Within five (5) working days, the bidder must confirm that he has received the complaint, inform the user how long he will deal with it and keep it informed about the progress of the procedure. The provider strives to do his best to settle disputes amicably. For online consumer dispute resolution, we are publishing an electronic link to the SRPS platform:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Company  ONETWO, Andreja Ozvatic, s.p. does not recognize any authorized contractor outside of the consumer dispute.

The court in Ljubljana, Slovenia, is competent for possible disputes.

MAINTENANCE OF PRODUCTS

All the products in our offer are manual work. The materials we manage are of natural origin. We recommend that you do not expose the wooden part of the product to moisture or moisture. A piece of goods may look like extra goods. Products are not recommended to be washed in a washing machine. You can clean the piece of goods manually. The hand wash temperature should be above 30 ° C. Chemical cleaning and the use of aggressive cleaners is not appropriate! Drying should be carried out at normal temperatures and do not expose the goods to direct sun exposure. We do not recommend drying in a drying machine! The use of bleach is not appropriate!

Help and additional questions

For all your questions, we are available via e-mail: thewowbow@gmail.com.

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